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General | 26.07.2017
ARKU constantly strives for continuous improvement – all in all to achieve the highest grade of customer satisfaction. Your concern is ours and it´s always our goal to achieve smoother sales and service processes in order to efficiently and effectively solve your challenges.
Quality management has become part of ARKU´s everyday life and it´s an important aspect when it comes to production, delivery and other processes.
The company recently underwent its fourth surveillance audit report with great success. This was done to prepare for the change from the ISO 9001:2008 certification to the ISO 9001:2015 certification. With the quality standard evolving to new heights, ARKU wants to ensure that the quality management system standards always exceed the expectations of our customers. Therefore, ARKU is making the commitment to the new ISO 9001:2015 certification. Mr. Ellis (Toll processing manager), who was handling the surveillance audit had a few words to say to the importance of ISO certifications: "Since the implementation of our ISO certification here in Cincinnati, we have implemented numerous processes to improve quality and simultaneously get the material back to our customers quicker. As our leveling center continues to grow, it is hard to imagine how we would survive without these processes. Trust in this system gives us the confidence in our production environment and encourages us to continue making our processes leaner based on both employee and customer feedback. In today’s hectic business environment, ISO is a no brainer for any company in our industry. Just a simple idea which simplifies life – for us and of course for our customers as this was and is our final target."