Customer-driven change

Taking on a big project prompted one manufacturer to invest in flatness upgrade.

The ability to anticipate and adapt to a customer’s needs usually is acquired with years of experi-ence.  Sometimes  satisfying customers’ requirements means making a capital investment and modernizing equipment and  capabilities. “We had one specific project where we needed precise flatness for the customer’s needs,” says Joe Arceneaux, manufacturing engineering manager for O’Neal Manufacturing Services in Greens-boro, N.C. “Flatness requirements have become critical for our customers, and we can’t afford to use a manual or slow sec-ondary process to flatten sheet.”

Article as PDF